THE HISTORY BUNKER LIMITED – CONDITIONS OF SUPPLY (BUSINESS).

NOTE – THE MAJORITY OF OUR ITEMS ARE MADE TO ORDER AND TAKE APPROX 8 WEEKS

The History Bunker is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us on the email below.

Our Contact details:
The History Bunker Ltd
263a Whitehall Road
Leeds
West Yorkshire
LS12 6ER
United Kingdom

Phone – +44 (0) 113 220 5881
Email – info@thehistorybunker.co.uk
VAT No – 971 005 836
Company Reg no – 063 449 38

PLEASE NOTE – THE MAJORITY OF OUR ITEMS ARE MADE TO ORDER

RETURNS POLICY
Under the distance trading act ALL on line traders by law have to provide refunds for items if the customer has contacted the trader within 7 days. We are no different, however, if you contact us after the 7 days has expired, we are obliged, by law not to issue a refund. So if you are unhappy with an item, its the wrong colour, it doesn’t fit then etc etc you must contact us within 7 days of receipt, even one day over this period nullifies our obligation

We regret that Tailor made items cannot be returned for a refund

Items must be returned within 7 days

You will be refunded upon receipt of returned item.

Please use a courier which will provide you with insurance and a tracking number. The History Bunker cannot be held responsible for returned items which go astray in the postal system. We cannot be held responsible for the late arrival of items due to customs delays, mis-directed shipments or any other unforeseen circumstance. In the event of such an incident occurring the courier firm charged with handling the shipment is responsible, not THB Ltd

The History Bunker retains the right to refuse any order from a customer. In such cases the payment will be refunded or not taken at all.

UNIFORM DISCLAIMER – PLEASE READ

Here at The History Bunker Ltd we do not hold or support any right wing or Nazi sympathies, we deal in reproduction artifacts of history and as a valued member of The Theatrical Traders association we will not deal with those that do. If we feel you are purchasing an item with the intentions of causing offence to others we will refuse to take your order.

We do not condone any behaviour which is offensive or liable to cause offence on grounds of race, religion or sex. Our uniforms are provided for theatrical, film, museum and collection purposes, if you wish to purchase in order to support hate against others then go somewhere else, we DO NOT want your business. We take the misuse of our uniforms EXTREMELY seriously, if we feel our uniforms (especially German uniforms) are being used purely to offend we will ban you from our website and report the incident to the relevant authorities

We are a reputable company who class the BBC, Madame Tussauds, Royal Armouries, Paramount pictures amongst our client base.

MAKING A PURCHASE

NOTE – THE MAJORITY OF OUR ITEMS ARE MADE TO ORDER

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Paypal, Western Union, Bank Transfers, Visa, Mastercard, and all debit cards .

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

We can tailor make MOST of our clothing to your specific measurements, please contact us beforehand to clarify, but please be aware bespoke or custom made clothing takes in the region of 6 to 8 weeks to produce, depending on our workload.

Hired items are delivered by Fedex or UK mail

We cannot be held responsible for the late arrival of items due to customs delays, mis-directed shipments or any other unforeseen circumstance. In the event of such an incident occurring the courier firm charged with handling the shipment is responsible, not THB Ltd

COLOUR DISCLAIMER
In some cases colours on the website may appear slightly lighter or darker depending on the resolution of the monitor.
This is particularly apparent when dealing with WW2 German Field Grey (feld grau), this is a green/grey mix though on some computers it may appear to be grey/grey (stone grey). Field grey items are sold on the understanding that the customer is aware of such.

Colour variations can also be found in Soviet WW2 uniforms, different shades of khaki, green, mustard yellow even grey. The Red Army was vast and supply lines and manufacturers were dispersed over half a continent resulting in varying degrees of shades, this is therefore historically correct, not everything matched perfectly

CONTACT

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0113 2205881 email – info@thehistorybunker.co.uk or write to us at The History Bunker Ltd, 263a Whitehall Road, Leeds, West Yorkshire, LS12 6ER, UK

PRIVACY POLICY

The History Bunker do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Please see our in depth guide to the new GDPR guidelines (May 2018) further down the page

PAYMENT SECURITY

Credit and Debit card orders are processed using WorldPay, a PCI compliant 3rd party payment gateway, or PayPal. With either method your payment details are totally safe.

THE HISTORY BUNKER LIMITED inc Achtung Bltitzkrieg – CONDITIONS OF SUPPLY (BUSINESS)

1. INTERPRETATION
1.1 The definitions and rules of interpretation in this Condition apply in these Conditions.
Buyer: the person, firm or company who purchases the Goods from The History Bunker.
The History Bunker: The History Bunker Limited (Company number 06344938) whose registered office is 263a whitehall road, Leeds LS12 6ER, or any of its group of companies.
Conditions: these terms and conditions of supply.
Contract: any contract between The History Bunker and the Buyer for the sale and purchase of the Goods, incorporating these Conditions.
Delivery Point: the place where delivery of the Goods is to take place under Condition NETQUOTEVAR:4.
Goods: any goods agreed in the Contract to be supplied to the Buyer by The History Bunker (including any part or parts of them).
1.2 Words in the singular include the plural and in the plural include the singular.
1.3 Condition headings do not affect the interpretation of these Conditions.
2. APPLICATION OF TERMS
2.1 Subject to any variation under Condition 2.2 the Contract shall be on these Conditions to the exclusion of all other terms and Conditions (including any terms or Conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 These Conditions apply to all The History Bunker’s sales and any variation to these Conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director or duly authorised employee of The History Bunker.
2.3 The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of The History Bunker which is not set out in the Contract. Nothing in this Condition shall exclude or limit The History Bunker’s liability for fraudulent misrepresentation.
2.4 Each order or acceptance of a quotation for Goods by the Buyer from The History Bunker shall be deemed to be an offer by the Buyer to buy Goods subject to these Conditions.
2.5 The Buyer shall ensure that the terms of its order and any applicable specification are complete and accurate.
2.6 Any quotation is given on the basis that no Contract shall come into existence until The History Bunker issues the Buyer with a written acceptance of an Order (the Order Confirmation).
3. DESCRIPTION & SPECIFICATION
3.1 Any quotation provided by The History Bunker shall be valid for NETQUOTEVAR:28 days from the date stated on the quotation.
3.2 The description and quantity of the Goods shall be as set out in The History Bunker’s quotation or Order Confirmation, subject to the other provisions of these Conditions.
3.3 All samples, drawings, descriptive matter, specifications, mouldings and advertising issued by The History Bunker and any descriptions or illustrations contained in The History Bunker’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample.
3.4 The History Bunker makes no representation and gives no warranty in respect of the source or origin of manufacture or production of the Goods of any part thereof.
3.5 Items supplied by the Buyer for use under the Contract shall be of suitable quality and shall be provided free of charge in sufficient quantities and at the times required by The History Bunker.
4. DELIVERY
4.1 Unless otherwise agreed in writing by The History Bunker, the method of, dates and other particulars relating to delivery shall be as specified in the quotation.
4.2 Any dates specified by The History Bunker for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
4.3 If for any reason the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or The History Bunker is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations:
4.3.1 risk in the Goods shall pass to the Buyer (including for loss or damage caused by The History Bunker’s negligence);
4.3.2 the Goods shall be deemed to have been delivered; and
4.3.3 The History Bunker may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
5. NON-DELIVERY
Any liability of The History Bunker for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.
6. RISK/TITLE
6.1 The Goods are at the risk of the Buyer from the time of delivery.
6.2 Ownership of the Goods shall not pass to the Buyer until The History Bunker has received in full (in cash or cleared funds) all sums due to it in respect of:
6.2.1 the Goods; and
6.2.2 all other sums which are or which become due to The History Bunker from the Buyer on any account.
6.3 Until ownership of the Goods has passed to the Buyer, the Buyer shall:
6.3.1 hold the Goods on a fiduciary basis as The History Bunker’s bailee;
6.3.2 store the Goods (at no cost to The History Bunker) separately from all other goods of the Buyer or any third party in such a way that they remain readily identifiable as The History Bunker’s property;
6.3.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and
6.3.4 maintain the Goods in satisfactory Condition and keep them insured on The History Bunker’s behalf for their full price against all risks to the reasonable satisfaction of The History Bunker. On request the Buyer shall produce the policy of insurance to The History Bunker.
6.4 The Buyer’s right to possession of the Goods shall terminate immediately if:
6.4.1 the Buyer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Buyer or notice of intention to appoint an administrator is given by the Buyer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer; or
6.4.2 the Buyer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between The History Bunker and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or
6.4.3 the Buyer encumbers or in any way charges any of the Goods.
6.5 The History Bunker shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from The History Bunker.
6.6 The Buyer grants The History Bunker, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Buyer’s right to possession has terminated, to recover them.
6.7 On termination of the Contract, howsoever caused, The History Bunker’s (but not the Buyer’s) rights contained in this Condition NETQUOTEVAR:6 shall remain in effect.
7. PRICE
7.1 Unless otherwise agreed by The History Bunker in writing, the price for the Goods shall be the price set out in The History Bunker’s quotation.
7.2 Notwithstanding Condition [7.1], The History Bunker reserves the right to increase prices due to increased costs, including (but not limited to) those relating to exchange rates, labour, materials and transport.
7.3 The price for the Goods shall be exclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage and insurance, all of which amounts the Buyer shall pay in addition when it is due to pay for the Goods.
8. PAYMENT
8.1 Subject to Condition [8.4], payment of the price for the Goods is due in pounds sterling 30 days from the date of the Buyer’s receipt of The History Bunker’s invoice for the Goods, unless otherwise agreed in writing by The History Bunker.
8.2 Time for payment shall be of the essence.
8.3 The History Bunker will supply one invoice for the Goods notwithstanding that the consignment may comprise more than one installment.
8.4 No payment shall be deemed to have been received until The History Bunker has received cleared funds.
8.5 All payments payable to The History Bunker under the Contract shall become due immediately on its termination despite any other provision.
8.6 The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by The History Bunker to the Buyer.
8.7 If the Buyer fails to pay The History Bunker any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to The History Bunker on such sum from the due date for payment at the annual rate of 3% above LIBOR, accruing on a daily basis until payment is made, whether before or after any judgment. The History Bunker reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
9. QUALITY
9.1 The History Bunker warrants that (subject to the other provisions of these Conditions) on delivery[, and for a period of [6] months from the date of delivery,] the Goods shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
9.2 The History Bunker shall not be liable for a breach of the warranty in Condition 9.1 if:
9.2.1 the Buyer has damaged the Goods in operation or allowed the Goods to be damaged by a third party; or
9.2.2 the defect arises because the Buyer failed to follow The History Bunker’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;
9.2.3 the defect arises as a result of design errors in the Goods, where The History Bunker has manufactured the Goods to a design of the Buyer; or
9.2.4 the Buyer alters or repairs such Goods without the written consent of The History Bunker.
9.3 Subject to Condition [9.2], if any of the Goods do not conform with the warranty in Condition [9.1] The History Bunker shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate provided that, if The History Bunker so requests, the Buyer shall, at the Buyer’s expense, return the Goods or the part of such Goods which is defective to The History Bunker.
9.4 If The History Bunker complies with Condition 9.3 it shall have no further liability for a breach of the warranty in Condition 9.1 in respect of such Goods.
10. INTELLECTUAL PROPERTY RIGHTS
10.1 The sale of the Goods and the publication of any information or technical data relating thereto may incorporate products which are the subject of third party intellectual property rights and The History Bunker gives no warranty that the use of the Goods by the Buyer will not constitute an infringement of third party intellectual property rights.
10.2 All intellectual property rights in the Goods, whether owned by The History Bunker or a third party shall remain with The History Bunker or that third party and nothing in these Conditions shall be construed as transferring or permitting the transfer of any intellectual property rights to the Buyer.
10.3 The Buyer shall indemnify The History Bunker and its suppliers against all royalties, actions, claims, costs and expenses and other payments in respect of any patents, registered designs or other rights which may be claimed as a result of the Goods being made by The History Bunker according to designs or specifications supplied by the Buyer. The Buyer shall indemnify The History Bunker and its suppliers against all actions, claims expenses and costs in connection with any infringement or alleged infringement or any patent or registered design or other right in the manufacture, use or sale of the Goods. The Buyer shall defend or assist in the defence at its own expense any proceedings which may be so brought.
11. LIMITATION OF LIABILITY
11.1 The following provisions set out the entire financial liability of The History Bunker (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
11.1.1 any breach of these Conditions;
11.1.2 any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and
11.1.3 any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.
11.2 All warranties, Conditions and other terms implied by statute or common law (save for the Conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
11.3 Nothing in these Conditions excludes or limits the liability of The History Bunker:
11.3.1 for death or personal injury caused by The History Bunker’s negligence; or
11.3.2 for any matter which it would be illegal for The History Bunker to exclude or attempt to exclude its liability; or
11.3.3 for fraud or fraudulent misrepresentation.
11.4 Subject to Condition 11.3, The History Bunker’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price.
11.5 Subject to Condition 11.3, The History Bunker shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
12. INDEMNITY
The Buyer shall indemnify The History Bunker against any losses, costs or damages incurred by The History Bunker pursuant to any claim by a third party relating to the Buyer’s use of the Goods (including but not limited to the Buyer’s export or resale of the Goods).
13. ASSIGNMENT
13.1 The History Bunker may assign the Contract or any part of it to any person, firm or company.
13.2 The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of The History Bunker.
14. FORCE MAJEURE
The History Bunker reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of The History Bunker including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 60 days, the Buyer shall be entitled to give notice in writing to The History Bunker to terminate the Contract.
15. GENERAL
15.1 The Buyer is responsible for any licenses or claims or consents necessary to export the Goods from the United Kingdom, or to import the Goods into the country to which the Goods are to be delivered.
15.2 The Buyer will take over full responsibility and will fulfil all obligations for taking back and/or recycling electrical and electronic equipment according to any applicable European directives or local laws relating to the use, recycling and disposal of waste electrical and electronic. The Buyer will exempt The History Bunker from all legal obligations for taking back and/or recycling and from all possible claims of third parties in connection with these obligations and will fulfill these obligations itself on its own costs, if the Buyer has not been able to transfer these legal obligations to its customers.
15.3 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
15.4 Failure or delay by The History Bunker in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

GDPR GUIDELINES MAY 2018

The History Bunker Ltd are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions ]  sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  • Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

  • Who are we?
  1. The History Bunker Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: info@thehistorybunker.co.uk. For all data matters contact Mr Mark Platts] on 0044 113 2205881.1.The purpose(s) of processing your personal data 
  2.  

We use your personal data for the following purposes:

The shipment of your order – NOTHING ELSE

  1. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

    • Personal data – name, address, telephone number, email address –

We have obtained your personal data from our website when you place an order

  1. What is our legal basis for processing your personal data?
  • Personal data (article 6 of GDPR)
  1.  

Our lawful basis for processing your general personal data:

☐ Consent of the data subject; not applicable
☐ Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract TO PROCESS CUSTOMER ORDER
☐ Processing necessary for compliance with a legal obligation n/a
☐ Processing necessary to protect the vital interests of a data subject or another person  N/A
☐ Processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller  N/A
☐ Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject N/A

More information on lawful processing can be found on the ICO website.

  • Sharing your personal data
  1. Your personal data will be treated as strictly confidential, and will be shared only with the delivery courier in order to have your item delivered to you.

How long do we keep your personal data?

  1.  We keep your personal data for no longer than reasonably necessary for a period of 1 year in order to total our annual turn over.
    1.Providing us with your personal dataWe require your personal data as it is, in order to ship your goods

1.Your rights and your personal dataUnless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • [The right to withdraw your consent to the processing at any time, WHERE CONSENT WAS YOUR LAWFUL BASIS FOR PROCESSING THE DATA];
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means); The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
  •  1.Transfer of Data Abroad or anywhere else

we do not transfer personal data to anyone else apart from your name             AND  address to the courier company

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact Mark Platts] on 0044 113 2205881. 

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.